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Repkord.com Shipping Policy

Thank you for visiting and shopping at Repkord.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Exceptions

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Certain products may be subject to longer lead times for production. If this is the case the estimated lead time will be indicated on the product page or on the website header message bar. If there will be a significant delay in shipment of your order, we will contact you via email, text, or phone.

Ship Speed / Priority Options

For anyone taking advantage of our free shipping offer, Repkord has the right to select whichever service we would like as the most economical means. You may request a specific shipping service but if it is a requirement you MUST pay for the specific service and priority you require AND notate it in the order notes. For most domestic shipments we typically use UPS ground but we reserve the right to switch to a comparable delivery speed from a different provider UNLESS EXPLICITLY PAID FOR AND INDICATED IN THE ORDER NOTES.

 

Returned / Refused Shipments, Return to Sender

If your shipment is returned to us as a result of the shipper being unable to deliver, either due to an incorrect address being provided or some other circumstance outside of Repkord's control your order will automatically be cancelled and you will be refunded less the cost of return shipping fees and the 20% restocking fee. If you wish to return a purchase to us it must be done through the proper RMA process by alerting us first and receiving an RMA authorization. The responsibility of verifying your address and someone being available to receive the package rests on you as the customer BEFORE YOU ORDER.

 

Shipping rates & delivery estimates

 

Shipping options and charges for your order will be calculated and displayed at checkout.

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Repkord.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Repkord.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Repkord.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipments outside of the US are subject to the following limitations. By ordering you are indicating that you acknowledge and agree to these limitations:

  • International orders are NOT eligible for refunds. All sales are final for orders outside of the United States.
  • All Duties and Taxes imposed on your shipment are your responsibility.

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

If you have any questions or concerns with this Shipping Policy please contact us at support@repkord.com